Return and Satisfaction Policy
15-Day Satisfaction Guarantee
At Color Me Africa Fine Arts Gallery, we want you to be completely satisfied with your original artwork purchase. If you change your mind after receiving an original piece, you have 14 days from the date of delivery to notify us. You may choose one of the following options:
- Store Credit: Receive store credit for the full purchase price of your artwork.
- Refund: Get a refund to your original payment method, less a 20% processing fee calculated from the total purchase amount.
If you need assistance in finding a replacement artwork, we are pleased to offer a complimentary art advisor to help you discover the perfect piece for your collection.
Returns Due to Damage or Misrepresentation
If your original artwork arrives damaged or does not match the description provided, you may return it for a full refund to your original payment method within 14 days of receiving it.
Return Shipping Instructions
All return shipments must be coordinated through Color Me Africa Fine Arts Gallery. Please ensure that your artwork is shipped in its original packaging, including all certificates and accompanying documents received with your order.
Refund Details
Refunds will be processed based on the exchange rate at the time of processing, and funds will be remitted in USD.
Items Not Eligible for Return
- Special commissions
- Limited and open edition prints
- Frames
Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any way after purchase. No refunds will be granted after the 14-day period.
We want you to be happy.
Our goal is for you to find artwork that you absolutely love. If you change your mind within 14 days of receiving your purchase, you can select a full refund via store credit or a refund to your original payment method, minus a 20% processing fee. Our team is available to collaborate with you to find a suitable replacement, and our expert art advisors can provide personalized assistance as needed. As the world’s leading online art gallery, we are confident in our ability to match you with the perfect artwork from our extensive selection of tens of thousands of pieces by artists worldwide.
Final Sale Items
- Special Collection
- Photography
- Artist Produced Limited Edition and Open Edition artworks.
- Print frames.
These items are considered FINAL SALE and are not eligible for returns. If your order arrives damaged or in poor condition, please submit a return request form.
How to Initiate a Return
To start a return, please email info@colormeafricafinearts.com or contact support at (312) 477-6077.
Price Adjustment Policy
Discount Code Application After Purchase
Color Me Africa Fine Arts Gallery provides a price adjustment policy for customers up to seven (7) days following the date of purchase. This policy applies to all CMFA Gallery products, including both Originals and Prints.
Procedure for Discount Code Adjustment
If you did not apply a discount code during checkout, or if you entered the wrong code, you are eligible to request a price adjustment as long as your purchase was made within the last five days. To initiate this process, please contact us by completing our Contact Us form or by sending an email to info@colormeafricafinearts.com for assistance.
Promotional Code Restrictions
Please note the following limitations regarding promotional codes:
- Promotional codes cannot be combined.
- Certain codes may have restrictions related to product category or minimum purchase requirements.
- Promotional codes cannot be applied to commissioned artworks.
- Promotional codes do not apply to offers.
International Shipping Information
Countries We Ship To
We are pleased to offer international shipping to a wide range of countries. Below is a comprehensive list of destinations where our shipping services are currently available. If your country is not listed, please contact us here for assistance.
- Australia
- Austria
- Bahrain
- Belgium
- Brazil
- Brunei
- Bulgaria
- Canada
- Cayman Islands
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominican Republic
- Estonia
- Finland
- France
- Germany
- Greece
- Guatemala
- Haiti
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jersey
- Jordan
- Kenya
- Kuwait
- Latvia
- Lebanon
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Nigeria
- Norway
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Trinidad and Tobago
- Turkey
- U.S. Virgin Islands
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Vietnam
What do I do if my artwork arrives damaged?
All customers have the right to return an artwork pursuant to our [Returns Policy](https://support.saatchiart.com/hc/en-us/articles/14673570463643).
We work closely with our artists to ensure their packaging methods are professional grade, with the highest care and consideration. If your purchase arrives with damage, please [contact our Support Team](https://support.saatchiart.com/hc/en-us/requests/new) for immediate attention on the matter. When you submit your inquiry to your Sales Advisor, please provide as many details as possible about the situation; describe the way the package was received, describe the packaging the artist used, describe the damage itself in full detail. Photos are extremely helpful with our Support investigations.
Once you receive your artwork please put onto the original packaging. Return shipments must be arranged through CMAFA Gallery and shipped in their original packaging (including all accompanying certificates received with the order) unless you are otherwise directed.
Please advise you not to tamper with the damaged work, as there may be a solution for restoration, we can advise you with.